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Shop and get paid with confidence.
We’ve got your back.
Whether you’re paying movers, buying furniture in-store, or shopping online, Venmo Purchase Protection offers peace of mind for eligible payments¹ at no extra cost to you. Terms and limitations apply.
Get what you paid for.
If your online purchase never arrives, gets damaged, or isn’t what you were expecting, we can help make it right. Purchase Protection can reimburse you for the full payment plus original shipping costs.
Protect eligible purchases with a tap.
Before sending a payment, use the toggle to let us know you want to apply Purchase Protection. Coverage applies to all eligible items and the seller pays a small transaction fee.
Don’t stress out
– check out.
Eligible payments can be covered by Purchase Protection when you shop with a Venmo Debit Card, pay a business profile, check out through the Venmo app, or scan a QR code in store.
Read more about eligibility and get full Purchase Protection terms in our User Agreement.
Purchase Protection is available on eligible Venmo Debit Card and Venmo business profile transactions, or when you use your Venmo account to make an in-app purchase or scan a QR code at checkout. It’s also available when you tell Venmo you’re paying for a good or service before you send a payment in the app. If something goes wrong, Venmo will investigate eligible purchases, work with the seller to help make it right, or even reimburse you for what you paid plus original shipping costs.
If you receive something that’s different from what you bought, an item was damaged in shipping, parts are missing, or your purchase never arrives, Purchase Protection could apply. You can read more about eligibility in our User Agreement.
Eligible examples
- You bought a book, but received a DVD
- You put a deposit down for a photography session, but the photographer doesn’t show up
- You purchased an item described as authentic, but received a knockoff
- The item you bought is missing major parts that the seller didn’t report
- You purchased three items but only received two
- The item was damaged during shipping
Ineligible examples
- Any payments made using your Venmo account that are not Venmo Debit Card, in-app purchases, QR code checkouts, payments to a business profile, or payments not tagged as goods and services purchases in the app
- Donations, including payments on crowdfunding platforms
- Vehicles, including but not limited to motor vehicles, motorcycles, recreational vehicles, aircraft, and boats
- Real estate, including residential property
- Financial products or investments of any kind
- Gambling, gaming and/or any other activity with an entry fee and a prize
See the Venmo User Agreement for a current and complete list of all ineligible items.
Purchase Protection is available for eligible transactions with no fees to the buyer. When you indicate you’re paying for a good or service in the app, or send a payment to a Venmo business profile, a transaction fee of 2.99% of the sale is charged to the seller.
If you’re unable to solve the problem directly with the shop or seller, visit our Help Center or tap Get Help in the Venmo app menu, and Submit a Ticket.
To learn more about Venmo Purchase Protection and how it works, check the Venmo User Agreement or visit our Help Center.
Venmo helps protect your sales.
Whether you’re selling a couch or just some extra concert tickets, Purchase Protection helps give you and your buyers peace of mind.
Get coverage for goods and services.
When making a goods and services payment, buyers may have the option to turn on Purchase Protection.1 As the seller, you'll receive a notification when this happens and pay a fee of 2.99% per transaction.
Support designed for sellers.
Purchase Protection can help prevent losses due to fraud, saving you valuable time and money. Plus, it helps buyers feel more comfortable about the transaction.
Access more perks with a Venmo business profile.
Create a business profile and turn your mobile device into an official point of sale. Your eligible transactions can be covered by our Purchase Protection benefit. Plus, you’ll get lower seller transaction fees, and access to features like profile customization and Tap to Pay.
Read more about eligibility and get full Purchase Protection terms in our User Agreement.
Purchase Protection is available on eligible purchases, and could protect your sales in case someone files a qualifying claim for an unauthorized transaction or an item that is not received.
Purchase Protection is available on eligible sales made through a Venmo business profile. Coverage may also apply when people indicate that they’re purchasing physical goods or digital items and services in the Venmo app, but some terms and limitations apply. To help ensure your sales are protected, keep records that show the order was fulfilled, as well as proof of delivery.
Purchase Protection helps guard you from losing money due to unauthorized transactions or claims that the buyer never received their purchase. If the sale meets our requirements, and you can provide proof that an order has been fulfilled, Venmo will help prevent chargebacks from impacting your business.
To offer Purchase Protection, create and use a Venmo business profile for your sales transactions. While a seller transaction fee of 2.99% of the transaction* does apply to business profile sales, Purchase Protection is available for eligible transactions.1
You may also tell people who pay you to mark the transaction as a good and service transaction in the Venmo app. This will also trigger the seller transaction fee and extend Purchase Protection as an available benefit on eligible sales.
If you’re unable to solve the problem directly with the shop or seller, visit our Help Center or tap Get Help in the Venmo app menu, and Submit a Ticket.
To learn more about Venmo Purchase Protection and how it works, check the Venmo User Agreement or visit our Help Center.
Peace of mind for buyers and sellers.
Visit our Help Center to get more information about Venmo Purchase Protection.
